Privacy policy

 

 

 

 

Last updated: 27 December 2025

This Privacy Policy explains how Olemes Eden LLP (UEN T15LL0052H) (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit, interact with, or make a purchase on shopquintescents.com (the “Site”), in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) and other applicable laws.

By accessing or using the Site, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Organisation and Contact Details

Legal Entity: Olemes Eden LLP
UEN: T15LL0052H
Website: shopquintescents.com
Email (Data Protection & Privacy): enquiries@shopquintescents.com

You may contact us using the above email for any matters relating to your personal data.

2. Personal Data We Collect

a. Personal data you provide

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Order details and purchase history

  • Account login information (where applicable)

  • Communications, enquiries, reviews, or feedback

  • Marketing preferences and consent records

b. Personal data collected automatically

When you interact with the Site, we may automatically collect:

  • IP address

  • Browser and device information

  • Pages viewed, time spent, and referral source

  • Cookie identifiers and online tracking data



c. Payment data

Payments are processed securely via Stripe. We do not store full credit or debit card numbers. We may receive limited payment-related information such as payment confirmation, billing name, and transaction identifiers.

3. Platforms and Tools We Use

We operate and manage the Site using the following third-party platforms and tools:

  • Shopify – ecommerce platform and website hosting

  • Stripe – payment processing and fraud prevention

  • Mailchimp – email marketing, newsletters, and customer communications

  • Google Analytics – website traffic analysis and performance tracking

  • Meta Pixel – advertising performance measurement and retargeting

  • Instagram and Facebook – social media marketing, advertising, and engagement

These service providers may collect, store, and process personal data in accordance with their own privacy policies. We only use these tools to the extent necessary to operate, improve, and market our business.

4. Purpose of Collection, Use, and Disclosure

We collect, use, and disclose personal data for the following purposes:

a. Ecommerce and customer services

  • To process and fulfil orders, payments, deliveries, returns, and refunds

  • To manage customer accounts and order history

  • To communicate order updates and respond to enquiries

b. Website operations and improvement

  • To operate, secure, and maintain the Site via Shopify

  • To analyse Site usage and improve functionality and content using Google Analytics

c. Marketing and communications

  • To send newsletters, promotions, and product updates via Mailchimp

  • To deliver relevant advertisements and measure ad effectiveness using Meta Pixel

  • To engage with users on Instagram and Facebook

  • To personalise marketing content based on interactions and preferences

d. Legal and business purposes

  • To comply with legal, regulatory, accounting, and tax obligations

  • To protect against fraud, unauthorised transactions, and misuse

  • To enforce our terms and protect our legal rights

5. Consent Under the PDPA

Under the PDPA, we generally collect, use, and disclose personal data with your consent. Consent may be obtained in the following ways:

  • When you place an order or submit your details

  • When you opt in to receive marketing communications

  • When you accept cookies or tracking technologies

Where permitted by law, personal data may also be collected, used, or disclosed without consent in limited circumstances.

You may withdraw your consent at any time (see Section 10). Withdrawal may affect our ability to provide certain services, such as order fulfilment or marketing communications.

6. Disclosure of Personal Data

We may disclose personal data to the following categories of third parties:

  • Shopify (website hosting and ecommerce operations)

  • Stripe (payment processing and fraud prevention)

  • Mailchimp (email communications and marketing)

  • Google (analytics and performance measurement)

  • Meta Platforms, Inc. (advertising, Instagram and Facebook engagement)

  • Delivery and logistics partners

  • Professional advisers (legal, accounting, audit)

  • Government authorities where required by law

We do not sell personal data as part of our business model.


7. Overseas Transfer of Personal Data

Some service providers (including Shopify, Stripe, Google, Mailchimp, and Meta) may process or store personal data outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure that the data is protected to a standard comparable to the PDPA, including contractual safeguards and reliance on reputable global service providers.

8. Protection of Personal Data

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, use, disclosure, loss, or misuse. This includes secure platforms, access controls, and staff awareness.

While we strive to protect your personal data, no data transmission over the internet or electronic storage system is completely secure.

9. Accuracy and Retention of Personal Data

We take reasonable steps to ensure that personal data is accurate and complete. You are responsible for ensuring the information you provide is up to date.

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and business requirements. Data that is no longer required will be securely deleted or anonymised.

10. Access, Correction, and Withdrawal of Consent

You have the right to:

  • Request access to personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Withdraw consent for marketing or other non-essential uses

Requests should be submitted to enquiries@shopquintescents.com. Identity verification may be required. A reasonable administrative fee may apply for access requests, as permitted under the PDPA.

Marketing emails contain an unsubscribe option, which you may use at any time.

11. Cookies, Meta Pixel, and Tracking Technologies

We use cookies, pixels, and similar technologies through:

  • Shopify (essential site functions and cart management)

  • Google Analytics (usage analytics and reporting)

  • Meta Pixel (advertising tracking and retargeting on Facebook and Instagram)

These technologies help us understand user behaviour, improve our Site, and deliver relevant advertising. You can manage cookies through your browser settings and, where available, cookie consent tools.

12. Social Media Interactions

If you interact with us via Instagram or Facebook (for example by commenting, messaging, or engaging with ads), we may collect personal data you voluntarily provide. Such interactions are also governed by the privacy policies of Meta Platforms, Inc.

13. Minors

Our Site and marketing channels are intended for a general audience. Minors should only provide personal data with the involvement of a parent or legal guardian. If you believe personal data of a minor has been collected without appropriate consent, please contact us.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on the Site with an updated “Last updated” date. Continued use of the Site constitutes acceptance of the updated policy.

15. Contact Us

For any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact:

Olemes Eden LLP
Email: enquiries@shopquintescents.com